Fast & Reliable Delivery Across Kenya

At Fadhili Home Appliances, we are committed to delivering your order safely and on time. We deliver home appliances and electronics to customers throughout Kenya.

Delivery Time

• Nairobi: Same-day or next-day delivery for most in-stock items.
• Outside Nairobi: Delivery within 1–5 business days, depending on your location.
• Delivery timelines may vary during public holidays or due to unforeseen circumstances.

Delivery Charges

• Delivery charges are calculated based on your location, the size of the item, and the shipping method selected.
• Our team will confirm the delivery cost before dispatching your order.

Order Confirmation

Once your order has been placed, our customer service team will contact you to confirm:

• Product availability
• Delivery address
• Delivery schedule
• Payment details (where applicable)

Order Inspection

Please inspect your order upon delivery before signing the delivery note. If the package appears damaged or the wrong product has been delivered, notify the delivery team immediately and contact our customer support.

Returns & Exchanges

Your satisfaction is important to us.

You may request a return or exchange if:

• You received the wrong item.
• The product arrived damaged.
• The product has a verified manufacturing defect.

Return requests should be made within 7 days of receiving your order.

Return Conditions

Returned products must:

• Be unused and in their original condition.
• Include all accessories, manuals, and original packaging.
• Be accompanied by proof of purchase or order number.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Products damaged through misuse or improper installation.
• Items missing original packaging or accessories.
• Products returned after the approved return period.
• Clearance or special-order items unless found to be defective.

Refunds

Where a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.